Top Tee Golf Ltd Privacy Policy

Privacy Policy – Last updated 31st July 2024

1. Who We Are
This website ("Site") is operated by Top Tee Golf Ltd, a company registered in England and Wales under registration number 15588230 ("Top Tee," "we," "us," and/or "our"). You can contact us as indicated under the 'Contact' section on our website. The data controller responsible for your personal data is Top Tee Golf Ltd, with whom you contract as a customer, member, or membership applicant.

2. Purpose of This Privacy Policy
This privacy policy ("Privacy Policy") applies to personal data that we collect from you as a user of this Site or as a membership applicant, member, or customer ("you" or "your" being interpreted accordingly). It provides information on what personal data we collect, why we collect it, how it is used, the lawful basis on which your personal data is processed, and your rights under applicable data protection and privacy laws, including the General Data Protection Regulation ("GDPR").

"Personal data" as used in this Privacy Policy means any information that relates to you from which you can be identified.

By using our Site or submitting your personal data, you accept the terms of this Privacy Policy, so please read it carefully.

3. The Personal Data We Collect
We collect the following personal data about you:

Membership Application
The personal details you provide when submitting a membership application either online or in person, including your name, address, email address, business address, phone number, gender, date of birth, country, a picture of yourself, information about your work, and other details you elect to provide to support your application. We also collect your debit/credit card and bank account information provided to our payment service providers. This information is required to process your membership application and administer your membership.

Reservation Information
Guest information, such as your first and last name, email address, billing, and payment information, processed in accordance with a privacy policy provided at the time of requesting a reservation. Ensure that you read our privacy notice on the reservation website when we collect or process your personal data.

Site and Third-Party Digital Channels
We collect information regarding your use of the Site and our third-party digital channels, including how you engage with the Site, videos you watch, your interaction with our apps, and the sites you visit. We infer your preferences to personalise content and to inform you about our services and opportunities.

Location Information
We may use GPS technology to determine your current location. Some location-enabled services require your consent to use your personal data. You can enable or disable location services through your mobile device settings.

Capacity Planning and Tracing Information
We collect information regarding your visits to our sites for capacity planning purposes and to comply with government guidelines, regulations, and mandates.

Other Information
Personal details you choose to provide when corresponding with us by phone or email, participating in surveys, or visiting and interacting with our Site or other websites associated with this Site.

4. Automatically Collected Personal Data
Log Data
When you visit our Site, our servers record information ("log data"), including your Internet Protocol ("IP") address, browser type and settings, and the date and time of your request.

Cookies
Our Site uses cookies and similar technologies to distinguish you from other users and improve your experience. For detailed information, see our Cookie Policy.

5. How We Use Your Personal Data
We use your personal data in the following ways:
 

• To process your membership application and administer your membership account.

• To complete and fulfil your bookings, process payments, and provide related customer service.

• To contact you regarding surveys and use information you provide to improve our services.

• To personalise and tailor the content you receive based on your preferences.

• To communicate with you about your use of our Site and services.

• To notify you about changes to our services and provide user support.

• To inform you about our services, events, and promotions, only with your consent.

• To detect abuse, fraud, and illegal activity on the Site.

• To administer and improve our Site and services through analytics and marketing strategy.

• To provide location-based services with your consent.

• To comply with legal obligations and protect our operations and rights.

6. Disclosure of Your Information
We share your personal data with third parties in the following situations:

Service Providers
We hire selected third parties to support our operations, such as payment services, IT suppliers, web analytics providers, and marketing services. These parties access, process, or store your personal data to perform their duties for us.

Business Transfers
If we sell our business or assets, personal data may be transferred to the buyer.

Administrative and Legal Reasons
We may disclose your personal data to comply with legal obligations, enforce our terms, and protect our operations, members, and customers.

7. Payment Information
Payments you make through Top Tee will be processed by our third-party payment providers. Your payment data will be securely stored and encrypted. We store this information to process future payments and membership fees, and you can opt-out of storing this data.

8. Personal Data Transfers
Your personal data may be transferred and stored outside the EEA. We take steps to ensure your data remains protected, implementing appropriate safeguards like standard contractual clauses for data transfers. Contact us for more information on these safeguards.

9. Security
We take technical and organisational security measures to protect your personal data. While we strive to protect your data, the transmission of information over the internet can never be completely secure.

10. Personal Data Retention
We retain your personal data for as long as necessary for the purposes outlined in this Privacy Policy, considering legal, regulatory, and operational requirements. After the retention period, we will securely destroy your personal data or anonymise it.

11. Your Personal Data Protection Rights
Under the GDPR, you have the following rights regarding your personal data:
 

• Right of Access: Request access to your personal data.

• Right to Rectification: Request correction of inaccurate or incomplete data.

• Right to Erasure: Request deletion of your personal data under certain conditions.

• Right to Restrict Processing: Request restriction of processing your data in certain circumstances.

• Right to Data Portability: Obtain your personal data in a machine-readable format.

• Right to Object: Object to the processing of your data based on legitimate interests or direct marketing.

• Right to Withdraw Consent: Withdraw consent at any time for data processing based on consent.

• Right to Lodge a Complaint: Report concerns to the UK Information Commissioner’s Office (ICO) or relevant EU data protection authority.

For more information on your rights or to exercise them, please contact us as indicated under the 'Contact' section on our website.